Shipping & Delivery Policy
We aim to deliver your order as quickly and accurately as possible. This document provides all information regarding our shipping and delivery procedures.
Processing Time
Orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email containing your tracking information.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery may take longer during busy periods or due to customs inspections or local postal delays.
Shipping Method and Origin
All orders are shipped directly from our fulfillment partner in China.
Customs duties or import fees may apply depending on the destination country. These charges, if applicable, are the customer’s responsibility.
Shipping Costs
Shipping costs are displayed at checkout and depend on factors such as:
-
Destination
-
Weight and size of the order
-
Selected shipping method
Responsibility During Shipping
-
If tracking information confirms delivery to the address provided by the customer, responsibility transfers to the customer.
-
Please verify your shipping address carefully. Address errors must be reported within 24 hours after placing your order.
Contact
For any questions regarding shipping or delivery, you can contact us at:
📧 info@clairecovancouver.com